TERMS AND CONDITIONS
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
New Pacific Direct (NPD) strives to make your ordering experience as simple and efficient as possible.
NPD is for Trade Only; we are not open to the general public. To purchase from NPD, you must have a verifiable home furnishings industry business and accept our terms and policies.
PRICING
NPD has 3 pricing tiers: West Dealer (WD), East Dealer (ED), and Wholesale (WS).
The Dealer pricing tiers requires a store front and is determined by your location.
The Wholesale pricing tier is for non-stocking dealers, designers and e-commerce businesses.
West Dealer: AK, AZ, CA, CO, HI, ID, MT, NM, NV, OR, TX, UT, WA, WY.
East Dealer: AL, AR, CT, DC, DE, FL, GA, IA, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN,
MO, MS, NC, ND, NE, NH, NJ, NY, OH, OK, PA, RI, SC, SD, TN, VA, VT, WI, WV.
SHIPPING AND PICK-UP
NPD offers 20% flat freight rate within your assigned home zone West or East (48 contiguous states), and a special 15% flat freight rate within California. Shipments outside your assigned zone is NOT eligible for flat freight rate program and will be quoted. A $600 minimum order is required to qualify for the flat freight rate. All shipments are curb-side delivery to commercial addresses only, FOB (Free On Board) our warehouse. Will-call pick-ups require 24-hour advance notice.
PAYMENT
We offer 60 days credit term with approved credit. Other accepted forms of payment include Visa, MasterCard, Wire and ACH transfer. We do not offer COD.
CUSTOMER SERVICE
We are here to assist you anyway we can. Please note that we do not handle calls from consumers directly and all consumer inquiries will be re-directed to the retailers.
WARRANTY, DAMAGES, AND RETURNS
Manufacturing Defects
NPD warrants that its merchandise is free from manufacturing defects and will either give credit, replace defective parts, or replace defective merchandise for a period of one year from the invoice date.
To file a claim, e-mail images of the problem with a brief explanation, including invoice number or PO number to: claims@newpacificdirect.com.
Warranty is void for any of the following conditions: abusive use of merchandise, any industrial/commercial/institutional/rental use of the merchandise, modified product, floor samples and products sold in “AS IS” condition at time of purchase.
The following conditions are not manufacturing defects and are NOT covered by the warranty: slight color variations of leather/fabric/wood, merchandise graphic color variations (i.e. photography/website), slight variations in dimensions, minor imperfections of hand-crafted products, hairline splits, and normal wear & tear.
The warranty is available solely to the retailer and is not transferable under any circumstances. In no event shall NPD be liable for indirect, consequential or incidental damages of any kind.
Damages and Shortages
You play an important role by inspecting merchandise receipt and noting any issues on the driver’s copy of the delivery receipt upon shipment arrival. We are here to help you with any damages or shortages problem during transit. Ultimately, the liability for damage or losses during transit rests with the carrier.
Returns/Exchanges of Merchandise
All sales are final. NPD accepts returns or exchanges for defective merchandise within 60 days from the invoice date, an RMA (Return Merchandise Authorization) will be issued for authorized returns. All merchandise authorized for returns must be returned in its original packaging and in new, sellable condition.
NPD does not provide cash refunds and a merchandise credit will be issued for all returns.
CHANGES TO TERMS AND CONDITIONS
You can review the most current version of the Terms and Conditions/ Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms and Conditions constitutes acceptance of those changes.
CONTACT INFORMATION
Questions about the Terms and Conditions should be directed to info@newpacificdirect.com.
