FAQ

Frequently Asked Questions
  • FAQ
    • SERVICE HIGHLIGHT: Why should I choose NPD?
    • TESTIMONIALS: Read Our Customers' Testimonials
    • TO THE TRADE ONLY: I am an end user, can I buy directly from NPD?
    • SHOWROOM: Do you have a Showroom?
    • SALES REPRESENTATIVE: I have questions before opening an account, who should I speak with?
    • OPENNING AN ACCOUNT: How do I open an account with NPD?
    • ORDERING: How to place an order with NPD?
    • MAKING CHANGES: How do I make changes to my order?
    • PAYMENT: Which types of payment do you accept?
    • RESOURCES: Do your products come from sustainable resources?
    • COMMERCIAL SETTING: Are your products commercial ready?
    • CUSTOM MADE: Do you offer custom products?
    • WARRANTY: What is your warranty policy?
    • CLAIM: How to submit a claim?
    • SHIPPING: How do you ship and what will be my shipping charges?
    • DROP SHIPPING: Can you dropship?
    • LEAD TIME: How quickly will my shipment arrive?
    • CATALOG AND SWATCHES: How can I get a copy of your catalog or swatches?
    • NEWSLETTER: Will I get spam from other companies if I sign up to NPD Newsletter?
    • SUPPORT: Who should I contact for website support and issues?
    • SPECIAL ORDER: What should I do for large quantity order?
    • VOLUME: Does NPD offer volume discount?
  • Furniture Care Instructions:
    • How to take care of my furniture?